Help Centre

Frequently Asked Questions

Everything you need to know about entering, winning, and claiming prizes.

Online Paid Route
  1. Choose the competition you want to enter.
  2. Select your ticket quantity and checkout with your payment details.
  3. Note the confirmation screen and receive an email with your Entry Number(s).
  4. Check your Entry Number(s) against the entries list on the competition page.
Free Entry Route
  1. Register online.
  2. Send your entry on an unenclosed postcard by first class pre-paid post to: Unit 7, 17 Mcfarlane Street, Paisley, PA3 1RY
  3. Include your full name, address, contact telephone number and email address, and your chosen competition.
See the T&Cs Schedule 1 to learn more about free postal entry.
Yes — you can enter as many times as you wish up to the maximum stated on the Competition Page. Each free postal entry must be posted separately; bulk entries count as one single entry.
You can find full details on how to enter for free in our T&Cs, Schedule 1.
We reserve the right to require entrants and winners to prove their age, identity and place of residence. See the Privacy Policy and T&Cs.
When the competition closes, it will appear on the closed competitions page. The draw will be live and employ the Google Random Number Generator (or similar). The winner will usually be called during the live draw. See the T&Cs for full details.
After the winner is announced, we will get in touch to arrange a suitable time and date for delivery. If the winner is local, we may hand-deliver the prize. See the T&Cs.
No, but all draws are carried out on our social livestreams or drawn randomly and automatically. Follow us on social media and turn on notifications.
We have all contestants' contact information. If we can't reach the winner during the live draw, we will get in touch with them afterwards.
If less than 100% of available Entry Numbers have been chosen or allocated by the closing time, the draw will continue as planned and a winner will still be selected. See the T&Cs for full details.
Accepted payment methods are listed on the checkout page. We accept Visa, Mastercard, Maestro, Amex, Apple Pay, and Google Pay.
Go to My Account → Payment Methods and remove any saved cards from there.
Send an email to info@xcomps.co with the subject CLOSE MY ACCOUNT from the email address registered on your account.
No. The iOS App Store does not sponsor, run, or endorse this app. Apple is not involved in any way with the competitions.
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Full Terms & Conditions

For complete rules, eligibility, and the free entry postal route.

Read T&Cs →

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